FAQ

No, you can place an order as a guest. However, creating an account allows you to track your order history and manage returns more easily.

We accept major credit cards, Apple Pay, Google Pay, and regional payment options like iDEAL and SOFORT, processed securely through Stripe.

Yes, we use Stripe for payment processing, and Vougique does not store any payment details. Stripe uses industry-standard encryption to secure your data. For more details, refer to Stripe's privacy policy.

We free shipping across Europe. Orders take 5-15 business days to arrive, with 2-5 days needed for production, depending on demand.

Yes, once your order is shipped, you will receive a tracking number via email to monitor its progress.

We accept returns for defective or incorrect items and offer refunds within the 14-day EU cooling-off period for unused products. However, custom-made items are non-refundable unless defective.

To request a return, please email us at support@vougique.com with your order details, photos of the item, and a description of the issue.

Refunds are processed to your original payment method and may take 5-10 business days, depending on your bank or payment provider.

We do not offer exchanges. If you receive a defective or incorrect product, please return it for a refund and place a new order.

We prioritize your privacy and use encryption to secure your personal data. Guest data is automatically deleted after 6 months of inactivity. You have the right to access, correct, or request the deletion of your personal information at any time by contacting support@vougique.com.